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FAQ

About Our Straws

The straw is made of stainless steel and the mouthpiece is silicone. The case is made from polypropylene and the cloth is microfibre. 

Of course! You can use your strawmate for all of your favourite beverages. The diameter is wide enough to drink toppings (ex- tapioca, jellies, etc), and thicker drinks comfortably. The silicone tip allows you to drink both hot and cold drinks without irritating sensitive teeth. Drink to your hearts content!

The straw body is made with stainless steel, and should not rust! Please make sure to clean it properly.

Strawmates packaging is eco-conscious, and uses low waste materials. 

Most of our packaging is recyclable except for our kraft tape. 

Yes! The strawmate was designed with an angled end which allows you to poke through most bubble tea sealed cups. The diameter of the straw is specifically measured to fit most bubble tea lids.

With proper cleaning and care your straw it can potentially last anywhere from 5-10 years!

Straw Care

Yes, strawmates is dishwasher safe!

We recommend you wash your strawmate after each use or when you get home!

Shopping, Shipping and Return Inquiries

Yes, our website is secure! Our website platform is powered by Shopify who covers all PCI standard categories making all transactions safe and protected.

We accept payment methods through Paypal, Google Pay, and any major Credit or Debit Card companies

Please allow 3-5 business days for order processing. Customers will be updated with a tracking number once shipment is out.

ON PREORDERS: when placing an order for a pre-order item, the order will ship once the pre-order item has come back in stock. Customs and import taxes are buyer responsibility.

Strawmates has a limited lifetime guarantee for any manufacturing product defects. Please email info@strawmates.com for any questions or concerns. Due to COVID-19 we are not accepting any immediate refunds or returns.

Due to same day shipping, there is no guarantee that our fulfilment team will be able to make any changes. Please send a request to cancel your order to info@strawmates.com with your order number and we’ll try to intercept it before it leaves for your house.

Please ensure you are certain before submitting your order.

Yes! If you sign up to our email waitlist, you will get exclusive newsletters on what’s coming! You can also follow us on instagram @strawmates and @bubblesocial to see the latest updates.

CANADA - Strawmates offers FREE local pickup in BRAMPTON,ON.

All orders will be shipped through Canada post or UPS at their competitive shipping rates. Any orders over $55 will have a $8 flat shipping rate.

U.S.A - Strawmates offers $10 shipping to the U.S on orders over $65 USD or more. 

INTERNATIONAL SHIPMENT -International shipping is available upon request ONLY. Please email info@strawmates.com and we can arrange something for you!


All orders are subject to customs and duty fees as defined by the country of import. Strawmates is not responsible for any fees associated with import. Customs and duty fees are not included in the order total and/or shipping total. All fees are the responsibility of the parcel recipient and must be paid by the parcel recipient.

Unfortunately we do not ship to P.O boxes at this time.

PREORDER BACKERS

Packages are expected to arrive to you early in the new year (Jan-Feb 2020). We will be sending updates on production and shipments. If you have any questions or concerns, please don't hesitate to email us at info@strawmates.com

Fulfilment team aims to get next day shipping. Typically orders will be mailed to the destination in 7-21 business days. Due to COVID-19 shipments may be delayed. 

Business Inquiries

Please contact info@strawmates.com for any inquiries.

Yes! If you are interested in collaborating with us, please email us at info@strawmates.com with the subject “Collaborate” and let us know why you want to work with us :) 

We only sell the strawmate through our online store, www.strawmates.com! Any other website claiming to sell strawmates is illegitimate, and Strawmates has no control over faulty products.

Strawmates is has an international (China) design patent for the two-piece straw and silicone tip. Case is patent pending.

We are currently patent pending in U.S

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