FAQ

About Our Straws

The straw is made of stainless steel and the mouthpiece is silicone. The case is made from polypropylene and the cloth is microfibre. 

Of course! You can use your strawmate for all of your favourite beverages. The diameter is wide enough to drink toppings (ex- tapioca, jellies, etc), and thicker drinks comfortably. The silicone tip allows you to drink both hot and cold drinks without irritating sensitive teeth. Drink to your hearts content!

The straw body is made with stainless steel, and should not rust! Please make sure to clean it properly.

Strawmates packaging is eco-conscious, and uses low waste materials. 

Most of our packaging is recyclable except for our kraft tape. 

Yes! The strawmate was designed with an angled end which allows you to poke through most bubble tea sealed cups. The diameter of the straw is specifically measured to fit most bubble tea lids.

You can buy extra parts (silicone tips, silicone trays, and cleaning tools) at the shops section > strawmates > extras

With proper cleaning and care your straw it can potentially last for a long time!

Straw Care

Yes, strawmates is dishwasher safe, however all parts of the straw are easy to wash by hand!

We recommend you wash your strawmate after each use or when you get home!

Shopping, Shipping and Return Inquiries

Yes, our website is secure! Our website platform is powered by Shopify who covers all PCI standard categories making all transactions safe and protected.

We accept payment methods through Paypal, Google Pay, and any major Credit or Debit Card companies

Strawmates fulfillment team strives for same day shipping, however please allow 3-5 business days for order processing. Customers will be updated with a tracking number once shipment is out.

Preorder Items -When placing an order for a pre-order item, the order will ship once the pre-order item has come back in stock. Customs and import taxes are buyer responsibility.

Returns 

Strawmates have a 30 day return policy. You will have 30 days to request a return upon receiving your item.

To be eligible for a return, your item(s) must be unused and in the same condition that you received it. It must also be in the original packaging. You’ll also need the receipt or proof of purchase. 

To start a return, you can contact us at info@strawmates.com. Items sent back to us without first requesting a return will not be accepted. All shipping costs for returns are the buyer's responsibility and original shipping costs are non-refundable. Please note that strawmates is not responsible for lost or damaged returns.

Damages 

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. 

Exceptions/Non-returnable items

Several types of goods are exempt from being returned. Our DIY bubble tea kits cannot be returned.  We also do not accept returns or refunds on sale items or gift cards.

Exchanges

We do not accept exchanges on any products at this time. 

Refunds (if applicable)

To start a refund process, you can contact us at info@strawmates.com. Items sent back to us without first requesting a return will not be accepted. Please note that all shipping costs for returns are the buyer's responsibility. If you receive a refund, the original shipping cost will be deducted from your refund. Once your return is received and inspected, we will send an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment. Please note that your bank or credit card company may take time to process and post the refund. 

There is no guarantee that our fulfilment team will be able to make any changes. Please send a request to cancel your order to info@strawmates.com with your order number and we’ll try to intercept it before it leaves for your house.

Please ensure you are certain before submitting your order.

Yes! If you sign up to our email waitlist, you will get exclusive newsletters on what’s coming! You can also follow us on instagram @strawmates and @bubblesocial to see the latest updates.

Please seeshipping policy

Unfortunately we do not ship to P.O boxes at this time.

Business Inquiries

Please contact info@strawmates.com for any inquiries.

Yes! If you are interested in collaborating with us, please email us at info@strawmates.com with the subject “Collaborate” and let us know why you want to work with us :) 

We only sell the strawmate through our online store, www.strawmates.com! Any other website claiming to sell strawmates is illegitimate, and Strawmates has no control over faulty products.

Strawmates is has an international (China) design patent for the two-piece straw and silicone tip. Case is patent pending.

We are currently patent pending in U.S

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